i changed plans the the price is differnt now

Corey P.
Corey P. Posts: 4 ✭✭
edited January 19 in My Mobile

i changed my plan to 15G with USA plan it was suppose to be 38, i look now its 40$ the change because of my billing was is not till next month? why am i not getting the 38$ plan?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,839 ✭✭
    edited January 16 Answer ✓

    Hi @Corey P.

    If you made changes when the plan was at $38, you are supposed to pay $38 + 0.49 + TX.

    Could you please review the email confirming the modification to confirm the pricing?

    Additionally, examine the service agreement, where you can find all the details.

    Afterwards, please contact support and provide a screenshot of the email.


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Answers

  • Corey P.
    Corey P. Posts: 4 ✭✭

    I got SMS text showing the amount with taxes of 42.94,


    but when i go back to change my plan it shows 40$ which would add up to 42.94


    is this a bug in the system?\


    how do i contact support is this not support?

  • Jess_i88b6
    Jess_i88b6 Posts: 12,839 ✭✭
    edited January 16

    Hi @Corey P.

    42.94 with taxes (if we are in Quebec) is 37.34 without tax

    Did you check the service agreement? You will find all the detail


    Here how to contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option ? chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Corey P.
    Corey P. Posts: 4 ✭✭

    im on ontario of 13%,


    thanks i got it just waiting for them to come back to me,

  • Jess_i88b6
    Jess_i88b6 Posts: 12,839 ✭✭
    edited January 16

    42.94 with taxes is 38 +TX therefore it seems ok to me, all the price are without taxes

    40 + TX = 45.2

This discussion has been closed.