When trying to add a new payment method, the error "you have reached the maximum number of attempts"

Mark_Newton Posts: 6
edited January 15 in Phones
Hello, I am a new user and would like to add a card to choose some plan. But I get the message "you have reached the maximum number of attempts". Could you give me some advice?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,856 ✭✭
    Answer ✓

    Hi @Mark_Newton

    You need to contact the support to have it resetted

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook: https://www.facebook.com/fizzca/


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