When trying to add a new payment method, the error "you have reached the maximum number of attempts"

Mark_Newton

Hello, I am a new user and would like to add a card to choose some plan. But I get the message "you have reached the maximum number of attempts". Could you give me some advice?

Jess_i88b6

Hi @Mark_Newton

You need to contact the support to have it resetted

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

BlueGiant_L57D2

Hi @Mark_Newton ,

Contact Fizz support Team here : Contact us | Fizz