cancel my service

Liliana_2805
Liliana_2805 Posts: 2 ✭✭
edited January 17 in Internet
Where can I cancel my internet service?

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,907 ✭✭
    edited January 12 Answer ✓

    To unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. Don’t forget to note your return ID number for your Wi-Fi modem.

    You have 15 days following the date you unsubscribe to return your Fizz Wi-Fi modem (and its power cable) to us. Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.

    How to return my Wi-Fi modem

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