Try to contact the support, since it is a couple of years that I have activated my plan and I don't remember
Did you try to use the browser in private mode?
I tried to add a new plan and I have this
And if I click on add a new home address I can add it
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option ? chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
Hi @sunwen ,
Did you follow this procedure correctly?
How to activate a Fizz SIM card | Fizz
If the problem persists, you will need to contact customer support...
Contact us | Fizz