cannot input my address

sunwen
sunwen Posts: 2 ✭✭
edited January 11 in My Mobile
When activating my SIM card, the site asks me to enter my address but there is no place to enter the address. I tried using my iphone, ipad and PC but there simply isn't a field where I can enter my address on your site. Please help.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭
    edited January 10 Answer ✓

    Hi @sunwen

    Try to contact the support, since it is a couple of years that I have activated my plan and I don't remember

    Did you try to use the browser in private mode?

    edited:

    I tried to add a new plan and I have this

    Screenshot 2024-01-10 at 4.12.53 PM.png

    And if I click on add a new home address I can add it

    Screenshot 2024-01-10 at 4.14.11 PM.png


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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