Fizz SIM card won't update to new number.

jordih

I ported my Fizz number to a different provider, I then re-activated the Fizz SIM card with a new Fizz plan and number. I then ported an old Koodo number to that Fizz SIM/plan.

I receive texts through the new number, it is properly activated. The problem is the SIM card seems to still report to any phone I try it in with the OLD Fizz number, not the ported Koodo number.
My iPhone will detect the Fizz SIM with the old number.
This means, since the SIM is not providing my new number to my iPhone, I can not register it with iMessage. It will only show two listings of the same number from each SIM.
I can't edit or change the number in settings. I have reset my Cellular Settings to no avail.

Jess_i88b6

Hi @jordih

Sometime this can take couples of days, contact the support they can forcing the provisioning

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Andrei_ref_R7VK1

Did you try it on a different phone?