Does custom support has "supervisors" ?

DanG
DanG Posts: 7 ✭✭
edited December 2023 in Phones

Hi all,

Does anyone know if Fizz' support have supervisor role?

I'm asking because I've been told by cs that the "supervisor" will contact me regarding my issue within 24 to 48 hours. The issue is ongoing for a couple of weeks already and they usually "escalate the issue to the dedicated technical team"(with no result).

I'm not wondering if I'm just being dragged with another meaningless answer.

btw the issue is about the refund for the returned phone, which they received awhile ago but won't issue a refund.

Best Answer

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,031 ✭✭
    edited December 2023 Answer ✓

    You can try to escalate it from:

    Settings -> Contact forms -> Submit a complaint

    Give them your ticket number, problem description, screenshots, etc. After that they will reach out to you by email and you can reply to it.

Answers

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