Does custom support has "supervisors" ?
Does anyone know if Fizz' support have supervisor role?
I'm asking because I've been told by cs that the "supervisor" will contact me regarding my issue within 24 to 48 hours. The issue is ongoing for a couple of weeks already and they usually "escalate the issue to the dedicated technical team"(with no result).
I'm not wondering if I'm just being dragged with another meaningless answer.
btw the issue is about the refund for the returned phone, which they received awhile ago but won't issue a refund.