Travelling

limeisong

I am planning to travel to Asia for 5 weeks in the end of January and will be back in the beginning of March. So, for me for February, I think it's better to change my mobile and internet plan to the cheapest one, and switch back before my return. I will use the local SIM card during my trip. The cheapest internet plan is $30/month and $10/month for the mobile plan. Does anyone have any suggestions? Can I suspend both services and reactivate them later on?

Andrei_ref_R7VK1

1. You can not suspend your services with Fizz unfortunately.

2. You are right, in order to keep your plans active you can modify them to the minimum amount. Please keep in mind that when you want to return to the previous speed, data, etc., your old price can be changed.

limeisong

Understood.Thanks for the explanation

limeisong

If I unsubscribe both services for a month, will I lose the points and the upgrades with my account after I come back?

Andrei_ref_R7VK1

limeisong

Dec 17, 2023

If I unsubscribe both services for a month, will I lose the points and the upgrades with my account after I come back?

Should be the case, but I think several users said they didn't lose their rewards and had the same ones when they resubscribed.

https://fizz.ca/en/faq/unsubscribe#:~:text=If%20this%20plan%20is%20the%20only%20one%20you%20have%20with%20Fizz%2C%20unsubscribing%20means%20you%20will%20lose%20your%20My%20Rewards%20points%20as%20well%20as%20referral%20bonuses%20you%20may%20have%20earned%20during%20your%20time%20with%20us.

limeisong

Andrei_ref_R7VK1

Dec 17, 2023

https://forum.fizz.ca/en/discussion/comment/6763505#Comment_6763505

Should be the case, but I think several users said they didn't lose their rewards and had the same ones when they resubscribed.

https://fizz.ca/en/faq/unsubscribe#:~:text=If%20this%20plan%20is%20the%20only%20one%20you%20have%20with%20Fizz%2C%20unsubscribing%20means%20you%20will%20lose%20your%20My%20Rewards%20points%20as%20well%20as%20referral%20bonuses%20you%20may%20have%20earned%20during%20your%20time%20with%20us.

Thanks a lot for your kind answer. I'd better to keep one service, just incase