How to update phone in my account?

emilixia
emilixia Posts: 13 ✭✭
edited December 2023 in My Mobile

I signed up with one phone and I just bought a new phone and used the same sim card. How do I update the phone attached to my account?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭
    edited December 2023 Answer ✓

    Hi @emilixia

    This will be updated automatically, mine took two months to have it updated

    If you want to push it, you can contact the support, probably you can open a ticket, from your account my settings -> Contact form

    Or

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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