Having trouble transfering from fizz to freedom

Sub Posts: 2
edited December 2023 in My Mobile
I just set up a 60gb for 40 dollar a month prepaid plan with freedom and I was looking to port over my number to freedom. However, when I fill out their forum it says that the port request has failed even though I put down the correct pin, number, IMEI, and account number. Is there any way that I can directly contact fizz and have them port over my number?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 12,856 ✭✭
    Answer ✓

    Hi @Sub

    If you have problem porting the number to Freedom you need to validate with them

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook: https://www.facebook.com/fizzca/


  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,053 ✭✭
    edited December 2023

    Hello, if you didn’t get the transfer validation text message, you can try to call Videotron (the parent company) at 1-833-655-8479. Sometimes they need to authorize it manually.

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