At the moment you can only transfer number that are previously associated with a mobile
Note that a number transfer cannot be done on a line that is already active with Fizz.
Your phone number must be a mobile number. If it's associated with a landline or VOIP, it cannot be transferred over to Fizz. Same goes for an administrative phone number — for example, a number associated with an organization or public institution.
If your number starts with an area code outside the Fizz subscription area, your number cannot be transferred.
Transferring a virtual number like the one you have with Sonetel to Fizz can be a bit different from transferring a regular mobile number, but it's often possible. Here's a general idea of how you might go about it:
A couple of key points to remember:
If you run into any issues or need specific guidance, the best course of action is to contact Fizz customer support directly. They can provide the most accurate and up-to-date information regarding the porting process for their services.
If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.
We cannot contact directly to technical support.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.