Hello Fizz family

Nickita_Aurore
Nickita_Aurore Posts: 3
edited November 2023 in Internet
If I need a technician to come at a specific time because of my availability how do I do that ?

Best Answer

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭
    Answer ✓

    Scheduling a technician visit with Fizz for a specific time can be a bit tricky since they usually provide time windows rather than exact times. Here's what you can do:

    1. Appointment Selection: When you're setting up your service or addressing an issue that requires a technician, Fizz will offer you a few options for appointment slots. These are typically in the form of time windows (like morning, afternoon, etc.).
    2. Limited Flexibility: Unfortunately, Fizz doesn't allow for precise time scheduling. The time slots are more general, so it's hard to get an exact time like 2 PM on the dot.
    3. Availability: If you have limited availability, try to pick the time slot that best fits your schedule. It might be a good idea to choose a day when you know you'll be available at home for longer periods.
    4. Contacting Fizz: If the available slots really don’t work for you, you can try reaching out to Fizz through their chat service or contact form. Explain your situation and see if they can offer any flexibility or alternative solutions.
    5. Plan B: If you have a friend or family member who can be at your place during the technician's visit, that could be a workaround if you can't rearrange your schedule.
    6. Follow-Up: Once you've scheduled an appointment, Fizz usually sends confirmation and reminders, so keep an eye on your email or Fizz account for any updates.


Answers

  • NinjaMarky
    NinjaMarky Posts: 1,522 ✭✭

    hello, when you signup for an internet plan, you are able to pick your date and time range when scheduling an appointment. there can be evening and weekend availabilities.

    and if you require help, you can chat with support. https://fizz.ca/en/support

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    If you need to contact Fizz customer service, they will create a ticket if the situation warrants it.

    We cannot contact directly to technical support.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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