How can I change the delivery date for the mordern?

skyfly
skyfly Posts: 23 ✭✭
edited November 2023 in Internet

I have purchased Fizz's internet, using a one-month free perk, and it'll be delivered on one day.

Now there might be a time conflict, so I want to change the delivery date.

How can I do it?

Or else should I cancel it and purchase it again to have a different delivery date?

If I cancel it, will the one-month free perk dissappear?

Thanks!

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,029 ✭✭
    edited November 2023 Answer ✓

    Hi

    you need to contact the support since your are too close to the delivery date

    you can cancel but you cannot use the free month with your account

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Easygolucky
    Easygolucky Posts: 1,089 ✭✭

    Here's what you should consider:

    1. Changing the Delivery Date:
      • Access Your Fizz Account: Log into your Fizz account and go to "My plans" or "My appointments."
      • Modify the Appointment: Look for an option to reschedule the delivery or installation appointment. Fizz typically allows you to change the appointment date if it's done ahead of time.
    2. Contact Fizz Support:
      • If you can't change the appointment date through your account, I recommend contacting Fizz customer support directly. They can assist in rescheduling your appointment.
      • It's usually easier to change the appointment than to cancel and reorder the service.
    3. Cancelling and Reordering:
      • Cancellation: If rescheduling isn't an option and you need to cancel, you can do so from your Fizz account. However, this should be a last resort.
      • Reordering: If you cancel and decide to reorder the service, you should be able to do so, but the availability of the same installation dates might vary.
    4. One-Month Free Perk:
      • Terms and Conditions: Check the terms and conditions of the one-month free perk. Usually, such perks are tied to your account and not a specific appointment.
      • Customer Support Confirmation: When contacting Fizz support, confirm whether the perk will remain available if you need to cancel and reorder.
    5. Avoiding Cancellation:
      • It's generally better to try and reschedule rather than cancel, especially if you're worried about losing a promotional offer.

    Remember, Fizz customer support is quite helpful in these situations. They understand that scheduling conflicts happen and are usually able to offer a solution. Make sure to reach out to them as soon as possible to sort out the issue.

  • wayne
    wayne Posts: 244 ✭✭

    another option is contact the delivery service provider once you have that info and reschedule with them.

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