Hello I returned my modem but you still charged Me 250$, I want my money back .!

DesireeSerena89

Hello I returned my modem and I still got charged 250$ I want my money back

Jess_i88b6

Hi @DesireeSerena89

you need to contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Easygolucky

https://forum.fizz.ca/en/discussion/2646689/hello-i-returned-my-modem-but-you-still-charged-me-250-i-want-my-money-back

I understand how frustrating it can be to be charged incorrectly, especially after returning equipment. Here are some steps you can take as a fellow Fizz customer:

1. Proof of Return: Make sure you have proof that you returned the modem. This usually includes a receipt or any tracking information provided by the courier service. It's crucial to have this proof to show that you've complied with the return policy.
2. Contact Fizz Support: Reach out to Fizz customer service. Since I'm just a fellow customer, I can't access your account details or make adjustments, but Fizz's support team can. You can contact them through the chat on their website, or through their social media platforms. Explain the situation and provide them with the proof of your return.
3. Provide Details: When you contact them, be ready to provide your account information, the details of the return, and any relevant dates and tracking numbers. The more information you have, the easier it will be for them to assist you.
4. Follow-up: If you don’t get a resolution immediately, make sure to follow up. Keep a record of your communications with Fizz, including dates and the names of any representatives you speak with.
5. Dispute the Charge: If Fizz doesn't resolve the issue and you were charged through a credit card, you may consider disputing the charge with your credit card company. However, this should be a last resort after attempting to resolve the issue with Fizz directly.
6. Community Forum: Sometimes other customers on the Fizz community forum may have had similar issues and can offer advice based on their experiences.
7. Patience: These processes can sometimes take time, so while it’s important to be persistent, also be prepared for it to take some time to get resolved.