Activating a SIM Card - no customer support

Rtotherpowerof2
Rtotherpowerof2 Posts: 1 ✭✭
edited October 2023 in My Mobile

I've spent most of the day trying to get my new FIZZ SIM card activated to replace an old one.

The site says that I must go through the Chat and is not providing any other option. I tried WhatsApp, Messenger, and keep getting re-directed to the Chat.

That said, the chat keeps resetting my position in the queue -- I get counted down from number 25 to number 2 and then get bumped back up to 20+.

Is there ANY other path to getting activated?

Thanks for your help.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,648 ✭✭
    Answer ✓

    Sorry @Rtotherpowerof2

    The only way to replace a SIM is using the chat, you need to prepare a copy of a document with a photo and an electronic copy of your credit card you should delete the number except the last 4


    Sorry but you need to try again the chat


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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