Fizz US calls not working on Galaxy S23

nroy

While in the US, calls are not working on my Galaxy S23. I have the Can+Us plan with data. I have set the APN settings correctly, data roaming & mobile data is enabled. I have done all the diagnosis steps with Fizz.

The calls are working straight away on an Iphone 13 with the same SIM card.

On my S23, calls are not working on the same network operator as with the iphone (AT&T).

Data & text are working on fhe S23.

Is there a setting I'm missing on my S23 that should enable calls with AT&T ?

Jess_i88b6

Hi @nroy

I don't have problem with Verizon, can you try to switch to Verizon?

You can always contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

nroy

I did contact support, but after confirm the problem was not on their side (with the Iphone 13), they haven't been of much help.

With AT&T -> Calls are disconnected automatically.
With Verizon -> There is a waiting of ~30s then the call is dropped & there is a warning telling me the network is unavailable
With T-Mobile -> Same as verizon.

Cellular strength is more than enough as I'm in a well deserved region.