Good afternoon, today my Wi-Fi modem arrived and I did everything as indicated in the procedure but

ManuelR27

Good afternoon, today my Wi-Fi modem arrived and I did everything as indicated in the procedure but the Wi-Fi network does not appea

Jess_i88b6

Hi @ManuelR27

• Try a factory reset the modem 

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

You can chat in direct

Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

swatt

If there is no lights on. Unplug the electric cord just behind the modem for one minute and push it back in place.