my internet stops working frequently & have to reboot

cj23
cj23 Posts: 3 ✭✭
edited September 2023 in Internet
my home internet frequently stops working and i have to completely reboot the modem. which takes at least 10min each time. Does anyone else have this issue (happens at least once a month)

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,876 ✭✭
    Answer ✓

    If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:

    • Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.

    • Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.

    • Try a factory reset the modem 

    Using a small, sharp object, press the modem’s reset button for 10 seconds.

    Once your modem has restarted, follow the same instructions you used when you initially installed it.

    ), wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

    Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.


    Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix


    You can chat in direct

    Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

    If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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