Ambiguity with plan changes

Hibou_2
Hibou_2 Posts: 4 ✭✭
in My Mobile
Hi, i received an offer two change my plan to 40g data for 45$. I clicked on it and also saw that i could keep the same plan with 1$ off which would make 39$ a month for 10g data. I clicked on that but then i adjusted the data to 40g for 45$ a month. I accepted then i receive an email that my plan was going to change next month in which i will pay 45$ for 10g data. Which was not what i accepted. When i check on my account for my plan it says that a new plan was done for 39$ a month for 10g. Which one is it? I really dont want to pay an increase of 5$ for no change at all.

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,648 ✭✭

    Hi @Hibou_2

    you should verify with the support, last week there were problems with the display your plan


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Categories