Update plan

Jules121

I updated my Fizz home internet plan from 200mbs to 400mbs. I received a new modem today, I activated it.
Two plans appear in my account, 400 and 200. Do I have to cancel the 200 plan and return the old modem?
Thnx

Jess_i88b6

Hi @Jules121

It seems that you open a new plan

contact the support to clarify your situation

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Easygolucky

Hi here is the link if you want to return the modem https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem

Easygolucky

I hope this helps, let me know if there's anything else :)

Jules121

> @Easygolucky said:
> I hope this helps, let me know if there's anything else

Thnx, now I wait an email confirmation with code for modem return!
Why is so loooong?
😵‍💫