Why my account is not functioning?
Answers
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We are all users here. Please provide us with more details.
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Are we talking about the mobile or residential internet?
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Heyy did the advice help? Is it working now?
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I would also recommend restarting the device or opening a private ticket with customer service
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Are you using the app or the web browser?
If your using your cellphone, try to restart your device and open the app again.
If your using using a browser, you can try clearing the cache.
More infos if you're looking for cache clear:
Thanks,
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