No internet

Djmistert
Djmistert Posts: 2 ✭✭
edited September 2023 in Internet
Hi, i activated internet yesterday and since then, still nothing working.

All the lights ont the modem are ok.

Tried all thing they are saying but none of it works.

Been waiting since yesterday for an answer from them.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,907 ✭✭
    Answer ✓

    Hi @Djmistert

    Did you activate your modem?

    Activate your modem (if applicable*)
    • Log in to your Fizz account. 
    • You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.  
    • Activate your modem. It will then switch to the speed associated with your plan.  

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Fernando S. 25814
    Fernando S. 25814 Posts: 1 ✭✭

    Hey Djmistert, did yout ry reseting your modem too?

    Mine came today and it got stuck on the step that says the modem will change the name of the network SSID automatically - but it was solved after I reseted it (little button on the back that needs to be pressed for 10 seconds).

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