Did you activate your modem?
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
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Or by private message on Facebook: https://www.facebook.com/fizzca/
Hey Djmistert, did yout ry reseting your modem too?
Mine came today and it got stuck on the step that says the modem will change the name of the network SSID automatically - but it was solved after I reseted it (little button on the back that needs to be pressed for 10 seconds).