I had a incoming call from someone in NYC and not sure if Fizz charge me 40$ for 64 min

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DigitalMan
DigitalMan Posts: 2 ✭✭
edited September 2023 in My Mobile
I just look in my plan section of Fizz and I see that my billing is set for 71$ now but my normal plan is 32$ per month. Anyone why is that?

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  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,528 ✭✭
    edited September 2023 Answer ✓
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    Incoming call and texts are always free. This is a display issue. In short nothing to worry about. You can open a ticket yourself to fix it. Go to

    Settings > Contact forms > Submit a complaint

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,098 ✭✭
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    https://forum.fizz.ca/en/discussion/comment/6734582#Comment_6734582

    Sorry the incoming texts are always free

    The incoming calls, depends

    • if you are in your coverage area and you have unlimited calls, are free if they came from japan or any ther place
    • If you are NOT in you coverage area or you don't have unlimited calls you need to pay for it


    Your problem seems to be the display problem of the plan, Fizz these days (sometimes) display a wrong amount of your monthly plan. Check the service agreement there you find the right amount of your plan.


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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