Next button greyed out when adding address

rswamy

Hi, I am a new customer trying to purchase a simcard for mobile plan. I am unable to add my address. Postal code, street number and street name are filled correctly. But, next button is greyed out. Could you please let me know what could be wrong?

Thanks.

Andrei_ref_R7VK1

Fizz is available in Quebec and Ottawa region only. If you are within this zone you should be good, try to clear the cookies/cash (restart your browser after that), try Incognito mode or another browser. If still not able to purchase after that, contact customer support.

https://fizz.ca/en/faq/subscription-area-and-coverage-area

You can always buy a SIM card at the nearest point of sale:

https://fizz.ca/en/prtnr/sim-card#stores

PS. If you need a referral code (25$ after your second payment) you can use mine, it's after my name Andrei_ref_ or use another one from this page:

https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here

Jess_i88b6

Hi @rswamy

did you try using the browser in incognito mode?

Is your address from Québec or Ottawa region?

Do you have any check box to click in order to acknowledge some legal requirement?

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/