Unable to connect usinf default password

Gauri

Hi, I got my internet through Fizz an hour ago. I have connected the Coaxial and plug cable. However, when I try to connect the wifi using default key and password it shows that the password is incorrect and is unable to connect. Can you please help with fixing this? It's been over 6 hours and I dont understand why it doesnt work even after following all steps.

Jess_i88b6

Hi @Gauri

I will try to do this try a factory reset the modem and double check the letter sometime an L can be confused with an i or 1 like for 0 and o

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

), wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

You can chat in direct

Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Andrei_ref_R7VK1

Factory reset should fix your issue. Just follow the above mentioned steps.