Modem is not connecting to the internet

Pnkb

My WI-FI is no longer connecting
I have tried the following steps:

-Resetting the modem by unplugging it
-Forgetting the network on my phone and smart TV
-Factory resetting the modem
-Unplugged and plugged back the coaxial cable



I sent in a chat via SMS, Messenger and WhatsApp… no answers

Jess_i88b6

HiSalut @Pnkb

Probably you are one of the member with this outage https://fizz.ca/en/faq/status-services

Major outage in progress : A possible fiber optic break, potentially caused by vandalism, may result in a disruption of telecommunication services for certain customers in the following areas:

• Quebec (Beauport, Charlesbourg, Courville, Lebourgneuf, Limoilou, Montmorency)
• Saint-Laurent-de-l’Île-d’Orléans

Affected Services:

• Internet

Our teams are actively working on-site to restore service as quickly as possible. Services are expected to gradually return by late afternoon. Thank you for your understanding.

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

DB209

You can follow these steps while waiting for the technical service to answer:

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it