Wifi isn’t working after installation

suzannespingerr_3
suzannespingerr_3 Posts: 2 ✭✭
edited September 2023 in Internet
I just moved in and installed the wifi router myself and I made sure to activate it on my Fizz account but it’s not working. Only the green lights appear blinking. I left it like this for several hours and tried replugging it in and nothing has working.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,907 ✭✭
    Answer ✓

    Hi @suzannespingerr_3

    Double-check the coaxial cable, probably is not well-connected or you have multiple cable, and only one is active.

    You can also try to reset the modem, but I believe that it is overkilling

    • Try a factory reset the modem 

    Using a small, sharp object, press the modem’s reset button for 10 seconds.

    Once your modem has restarted, follow the same instructions you used when you initially installed it.

    ), wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

    Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.


    Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix


    You can chat in direct

    Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

    If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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