Modem self installation

lamourhante Posts: 11 ✭✭
edited August 30 in Internet


Received my modem a couple days ago, and just installed and activated it myself. However I'm not able to connect to the internet. The lights don't appear as they should on the modem, and I've already restarted it twice. Also I wasn't sent to the page to set up my own password when I first logged into the network.

Help would be much appreciated!


Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 11,956 ✭✭
    Answer ✓

    Hi @lamourhante

    Did you wait 15 minutes before connect to it?

    Do you have other coaxial outlet in your habitation where to connect the modem? Sometimes there are multiple coaxial cable in a habitation and only one is really working.

    Try a factory reset the modem 

    Using a small, sharp object, press the modem’s reset button for 10 seconds.

    Once your modem has restarted, follow the same instructions you used when you initially installed it.

    ), wait 15 minutes and then redo the installation process by following the details found here : 

    Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

    If nothing helps, please contact the support

    You can chat in direct

    Sign into your account, follow the link on this page:, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

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    Or by private message on Facebook:

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