Phone order

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lucienne L.
lucienne L. Posts: 4 ✭✭
edited August 2023 in Phones

I ordered a new phone but i would like to know if my order could be cancelled in order to receive the 100$ credit towards my monthly account instead.

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  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,526 ✭✭
    edited August 2023 Answer ✓
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    The "100$ off any phone of your choosing" Perk is for the phone purchase only. It can not be converted to any other bonus, etc. Kind of "take it or loose it".

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,098 ✭✭
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    Hi @lucienne L.

    The 100$ is only for a new phone

    But if you want to cancel your order you need to contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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