mobile data is not working with new sim card

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PinkPink
PinkPink Posts: 2 ✭✭
edited August 2023 in My Mobile
Hello,
My old sim card expired, I ordered and activated the new sim card, but the mobile data is not working.

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,313 ✭✭
    edited August 2023 Answer ✓
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    Hi @PinkPink

    What do you mean expired?

    The card doesn't expire, your plan has a monthly validity

    Regarding the data, did you check the APN configuration? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Did you try to reboot the phone?

    Sometime can help to put the phone in airplane mode for 30 seconds

    In your signal you have Fizz ou Fizz Ext? For Fizz ext you need to activate the data roaming

    Do you have the possibility to try the SIM in a different phone?

    Check if you still have data in your plan and also that you don't have any data limit in your phone


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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