No service SOS

Birdybird_1 Posts: 2
edited August 21 in Welcome and join
Hello, I inserted my SIM card and I have no service since. I see SOS written on the top screen. I have reset my phone, and did everything that the FIZZ website suggests to do when we have a no service issue.

So I would please like for a FIZZ employee to contact me. My phone service doesn’t work, so I guess it would have to be my email or my messenger or email.

I am waiting for your help. Thank you in advance!

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 9,959 ✭✭
    edited August 19 Answer ✓

    Hi @Birdybird_1

    Did you try to remove the SIM and insert it again?

    Is the phone detecting the SIM?

    Make sure your phone is configured to automatically select the Fizz mobile network.

    IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.

    The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    Note: If the Fizz network is not optimal where you are, you may try to temporarily connect to our wider area network.

    How to access the Fizz wider area network

    The position and distance of our partners’ antennas may differ from ours — your mobile experience may improve at locations that are problematic for the Fizz network.

    Are you other a Fizz coverage

    Under your Fizz's account is the plan activated?

    Fizz is a 100% online service, you need to contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page:

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Or by private message on Facebook:

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