Suggestion if you have Internet disruption

FC

I am Fizz internet client since 2019. I am veyr happy in the past years. However, my internet keep cutting this year. I did many times to reboot / reset following the instructions; but the problem keep coming back. I'm even planing to switch to Videotron when they have promotion. Luckily, I found the reason two weeks ago, and the problem solved now.

I installed an EV charger for my car. It is too close to the internet cable. I realized that there may be interference of Videotron Cable and the power cable. So, I move the modem to another room which has the same Videotron Cable but far away from the EV charger power cable. Now, everything goes normal. I chatted with Fizz rep. to check if I still have cuts (may be there were cuts but I was not use the internet, so I may not know there are cuts), they said there is no even one cut since the day I moved the modem.

So, if your internet keeps cutting, make sure the Videotron Cable and modem / router are far away from the power cable, or other devices which may interference each other.

Hope this experience can help.

Andrei_ref_R7VK1

Thanks for sharing.

AK20230110

Interesting experience!

Thanks for sharing

Jess_i88b6

For sure a surge of 11kW electromagnetic interference

victor P. #24677

That’s good to know for further problems any other people might encounter 👍🏻

E S.

That's likely due to frequency overlap from higher voltage electronic devices.