How to report an outage on fizz home internet connection?

Priya
Priya Posts: 1 ✭✭
edited August 2023 in Your Fizz Account

There's a no point of being in a chat conversation with bought and they'll ask you to wait for 40 minutes or 30 I say. But by the time you come to chat with a real person. They'll make you time out. They won't wait you for a 30 second also so it's very pathetic. I do not know how to report a problem. We have been waiting it for almost like one and a half hour without internet connection and still there's no internet connection

Best Answer

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,426 ✭✭
    Answer ✓

    Login to your account, go to

    Settings > Contact forms > Submit a complaint

Answers

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,762 ✭✭
    edited August 2023

    there are not many options you wait for the failure to be repaired or contact support

    the delay maybe more than two hours depends on the cause of the failure

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