Sign in to network (fizz)

Mihai F.

Hi.

Today I have got a message saying that I need to connect to the fizz network and I am unable to use my data. I still have about 10gb of roll over (from the last month) and 17 days left for my billing cycle.

Some other posts suggest that such issue appears when you are out of data. This doesn't seem to be my case.

What can it be done to solve the issue?

Thanks in advance for your help.

Jess_i88b6

Hi @Mihai F.

Did you try to reboot the phone or/and put in airplane mode for 30 seconds, this will force the phone to re-register.

You can also try to reset the network settings, however, if you chose to do it, be aware that all the wifi and bluetooth informations will be erased.

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Andrei_ref_R7VK1

Are you in your coverage zone? If not activate data roaming.

Mihai F.

Within my coverage zone (in Montréal). I have also rebooted my phone 5 times and norhing happened.

I will try the direct chat suggested by @Jess_i88b6

Thanks.