Fizz modem Hitron Coda-4680 reboots automatically

LydiaZhang
LydiaZhang Posts: 1 ✭✭
edited August 2023 in Internet

When I switched to Fizz about half year ago, I got a brand new Fizz modem Hitron Coda-4680. It worked OK. Then it started to reboot automatically after some months. Now it reboots randomly and more frequently almost once per day. I've tried everything I can to solve this problem, e.g. disconnect the coaxial cable, unplug power, reset modem, wait for 1 minute, etc. No use. I used Altima Internet in the past and had no problem. The only thing has changed is the modem. I believe this new modem is the root cause. Please help. Thanks

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,907 ✭✭
    edited August 2023 Answer ✓

    Hi

    please contact the support to have it replaced

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,177 ✭✭

    Please contact customer support, it looks like a technician needs to come and check.

This discussion has been closed.

Categories