Missing SIM card?

pbegin

Hello Fizz! 

I ordered new SIM card on July 19th. As of August 7th, still haven't received them.

Normal? or lost in transport?

Jess_i88b6

Hi @pbegin , 

If you order the free SIM for the VoLTE can be normal, the free SIM need 3 to 4 weeks to be delivered, since it will be pre-assigned to your account and sent by CanadaPost

If you bought the SIM, is not normal this can be delivered in days

Can you please check on your exterior door? 

Sometime the delivery man sticks the envelope on this door if he cannot join the person.

If not and if the delivery of your SIM card is flagged as delivered but you haven’t received it,

1 Log into your account and go to My profile .

2 Click on Order history / See details.

3 Click on the shipping number to go to the carrier’s website.

4 Check on the website of the courier service that the delivery address is correct: if it’s incorrect or incomplete, contact the carrier service directly so they can correct the address and make a new delivery attempt.

Source: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Andrei_ref_R7VK1

Some users got it after a month or more.

Sébastien code ZXEL1

if you talk about the volte card it's 3 weeks to a month