Can’t use travel add on

Starhopper

I have Quebec only service. I purchased a travel add on of Canada wide data to visit Ontario. I can’t get the data to work. I have cellular data on, roaming enabled, I have restarted my phone multiple times, no luck. I also didn’t get a message from fizz saying that I’m roaming. The chat bot is useless and customer service hasn’t responded.

Sébastien code ZXEL1

I’m outside my coverage zone and my mobile data isn’t working. Why?

Is there mobile data in your plan?

Is your mobile data activated?

Restart your phone

Is the Wi-Fi function turned off?

Is your APN is correctly set up? (Android)

Does the phone choose the right network?

Is your APN is correctly set up? (Android)

1. Steps to follow for configuring the APN can vary from one phone to another. Here's an example:
2. Settings → Connections → Mobile networks → Access Point Names → APN
3.  
4. Fizz APN settings are:

• APN: mobile.bm
• MMSC: http://mms.mobile.bm
• MMS proxy: mmsproxy.mobile.bm
• MMS port: 80
• APN type: default,mms,supl   

1.  
2. If your phone offers you a predetermined APN type, choose “Internet + MMS”
3. Other fields should be filled by default; if empty, they are not mandatory.
4. Some phone models use the term “Proxy server” instead of “MMS proxy”. 

Does the phone choose the right network?

1. IMPORTANT: Before beginning this process, make sure the SIM card is inserted in your phone. Otherwise, the Mobile networks menu will not be visible.
2. The steps for enabling your phone to automatically choose a network vary depending on the type of phone. Here are two examples:
3. Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
4. iPhone: Settings → Operators → Automatic/Fizz
5. The frequency band used may vary from one service provider to another. It’s possible that your phone is not able to connect to all available mobile networks.

if it still does not work contact the green bubble support at the bottom right https://fizz.ca/en/support

Andrei_ref_R7VK1

Did you activate the data roaming? Please also make sure that you have chosen the carrier to be automatic.

Starhopper

data Roaming is activated and the carrier is automatic. What else can I do?

Andrei_ref_R7VK1

Try to choose Rogers manually maybe, it was choosen automatically for me recently.

Sébastien code ZXEL1

tried putting airplane mode on for 2 minutes

Sébastien code ZXEL1

Additionally, you can try to manually scan for networks and test all Fizz.Ext networks your phone can find.

Here you can find more troubleshooting you can try: https://fizz.ca/en/faq/im-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why

If none of the above work, please contact our support team for further investigation: https://fizz.ca/en/contact-us

Jess_i88b6

Hi

You must double check the APN, most probably you will have videotron one configured

Starhopper

I have an iPhone 7. How do I check the apn? I have tried everything else multiple times.

Andrei_ref_R7VK1

https://forum.fizz.ca/en/discussion/comment/6722645#Comment_6722645

APN is for Android phones.

Did you try to choose the carrier manually (Fizz EXT, Rogers, etc.)?

Jess_i88b6

https://forum.fizz.ca/en/discussion/comment/6722645#Comment_6722645

You cannot on the iPhone you need to be sure that you have the updated carrier settings https://support.apple.com/en-ca/HT201270