Coverage change
Answers
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you can change every time outside the freezing period of 108h before the renewal and it will be in effect the next billing cycle
this is the policy https://fizz.ca/en/plan-change-policy
You can choose to get a block of data known as a Travel Add-on or pay as you go your data usage and your text messages (by the way, incoming texts are always free). You can even change your plan’s coverage if you’re travelling in Canada or the United States. But you know what? Wi-Fi always remains your best friend 😊.
Knowing which option is best for your travels will depend on how long you’ll be away, and how much you’ll be using your phone while roaming outside your coverage area. As a rule of thumb, a Travel Add-on will be better for long trips, while paying as you go will suffice for a quick getaway. But regardless of your choice remember to activate the roaming option of your phone, or else it'll block your usage.
Full information https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
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You can change it anytime you want (except the freeze period of 108 hours), but it will be effective starting with the next billing cycle.
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That is true!
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Plan change policy
Last update: JUNE 2023
PLEASE READ THIS POLICY CAREFULLY WHICH IS AN INTEGRAL PART OF YOUR FIZZ SERVICES AGREEMENT.
1. Applicability
The plan change policy applies to any Fizz member who has an active plan.
2. Notice of change
This policy is subject to change without notice. We invite you to consult it periodically.
3. How it works
Any change to your plan must be done by you (the member) on your account on fizz.ca.
Important: A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan.
Important: Any change to your plan must therefore be submitted at least 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. It is not possible to change your plan during the freeze period, instead you will have to wait for the next payment cycle.
You can only replace your plan with one of our plans offered at that time, and your old plan may no longer be available or may no longer be offered at the same terms afterwards.
Some discounts or promotions may no longer apply after you switch (for example, certain services or options that were included in your old plan may be charged under your new plan or may no longer be available).
In the case of data roll over for a mobile plan, the data will take on the attributes of your new plan.
Example: If you had a monthly Canada plan and replace it with a Canada + United States plan, your unused data of the previous month (Canada) will be valid under your new plan (Canada + United States). Conversely, if you had a Canada + United States plan and switch to a Canada plan, your unused data will be valid in Canada only once the new payment cycle starts.
A new services agreement with the changes applied will be put in your Fizz account. A copy will also be sent to you by email using the address associated with your account.
4. Limitation of liability
To the fullest extent permitted by applicable law, we will not be liable for any damages related to any changes you make to your Fizz plan or for any loss of certain discounts or promotions.
If you have any questions about the Plan change policy, please contact our customer service.
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