My internet is diwn
Answers
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Hi @uhgohil
It can be a temporary problem in your sector, these are the common troubleshoot steps
If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:
- Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
- Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
- Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
- Try a factory reset of the modem (I would like to suggest doing this only a couple of hours after the problem started)
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
Wait 15 minutes and then redo the installation process by following the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
You can chat in direct
Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat
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Or by private message on Facebook: https://www.facebook.com/fizzca/
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Hello,
There is probably maintenance in your area, you can consider restarting your modem every 2 hours.
https://fizz.ca/en/faq/how-install-my-wi-fi-modem
If in doubt you can always consult with the customer support: https://fizz.ca/en/support
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Please let us know when you will get your internet back (probably this already happened)
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If there is power outage at the junction in your area could cause your internet to go down as well
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