Is there an internet issue?

Theresa

Is there an internet issue?

i am unable to connect to my internet anymore

Jess_i88b6

Hi @Theresa

It can be a temporary problem in your sector

If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:

• Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
• Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
• Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
• Try a factory reset of the modem  ( I will wait to do this step)

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

Wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem 

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

You can chat in direct

Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

AK20230110

Hello,

They are maybe working on your area, you can try to restart your modem.

If in doubt you can always consult with the customer support: https://fizz.ca/en/support

Jess_i88b6

Hi @Theresa

Only to be sure, the reset should be done only if you experience problem after a couple of hours, since probably it is only a temporary problem from some work in your area. Only the support can tell you in are some planned work. Here we are normal users

Theresa

Thanks, I will do ts now.

Sébastien code ZXEL1

do you have both blue lights on and green ones?

if it just has the green ones on and the blue ones off maybe there is a fault in your sector

you can contact the green bubble support at the bottom right https://fizz.ca/en/support