Router blocking my garage door opener from connecting to server

JessAnderson
JessAnderson Posts: 2 ✭✭
in Internet

My garage door opener in Wi-Fi enabled. I can see on my list of connected devices that the garage door opener is connected to the router and has a strong signal but it won’t program. I contacted the manufacturer customer service and checked that all the router settings are correct (2.4ghz, correct channel, correct security encryption etc.)

The only thing I that is beyond my knowledge and I cannot figure out is “Verify inbound and outbound TCP port 8883 is open.” How do I do this? I don’t even know what that means. Thanks!

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,990 ✭✭
    edited July 2023

    Hi @JessAnderson

    Did you separate the two frequency? (2.4 and 5G)

    The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:

    Choose: ''My Wi-Fi''

    Select your Wi-Fi network

    Select: ''Advanced Settings''

    Band Steering ''On/Off''

     

     The Fizz Wi-Fi app is available for free at various online stores (Apple Store and Google Play Store).

     

    This change can also be applied through the Wi-Fi modem user interface:

     

    1. Log in at: 192.168.0.1 from the web browser of any device.

    2. Log in using the following information:

    Username: cusadmin

    Password: xxxxxxxx (Password you chose during initial setup)

     

    3. Go to the next section to apply changes:

    Wireless ->Advanced -> 2.4 Ghz or 5Ghz -> Band Steering (Disable)

    Can you try to connect to the modem configuration from the router and disable the ALG?


    For the 2.4G you can also modify the Wireless mode to b/g to see it makes a difference

  • Okudama
    Okudama Posts: 1 ✭✭

    I had a similar problem with my garage door opener, and it turned out to be a router issue too. What helped me was reaching out to a reliable garage door repair service in Burlington.

  • Gablav91
    Gablav91 Posts: 1,077 ✭✭

    Buy an amplificator WIFI in your garage. That's the best solution!

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,887 ✭✭

    As @Jess_i88b6 suggested, I would make sure that 2.4 and 5 GHz are two different connections... I had a similar problem with my robot vacuum

  • swatt
    swatt Posts: 4,788 ✭✭

    Hello @JessAnderson

    My suggestion is to enable band steering and choose different password for each band.

    Check this link to know how https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#4

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