Updates on VoLTE migration and certified phone
I just wanted to share that I contacted Fizz customer support to ask if and when I would be migrated to VoLTE and I've been told that the migration happened for me as soon as I switched from the old sim to the new one (about 3 months ago). However, since I don't have a VoLTE certified phone, I can't use the service. I'm gonna try with a certified phone of a friend soon to see if I can retain the service once I pop the sim card back in my uncertified phone.
I will keep you posted!
Best Answer
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The provisioning information must be linked to the phone therefore, when you put back the SIM on a not VoLTE certified phone it should not work as VoLTE
But try doesn't hurt
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Answers
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in reality you can do a test deactivate the wifi and make a call if it remains in lte it is compatible my if not not urgent to change your phone there and it is possible that fizz certifies your volte model
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Yeah maybe the list of certified phones will be updated! Like Sebastien said 🤞
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Any news @FizzyFizz JQMPM ?
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Hey guys, sorry I couldn't access the website for the last few days. I didn't try yet but I remember reading here in the community about a user who was able to use volte on an uncertified phone, just by first inserting the sim card in a certified one. When he popped the sim once again in the uncertified one, he/she said it was still working... that's why I want to try. I will let you know tomorrow... I realized my girlfriend has a iphone 8, which is certified... I will try with that.
This is actually very annoying since her phone has been released 2 years before mine and Fizz did certify it...
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I finally tried with my girfriend's iphone 8 and volte worked well with her phone. However, as expected, when I put the sim card back in my phone, it didn't work anymore. I will keep my fingers crossed hoping that Fizz certify my phone soon!
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