My Mobile apps is saying application not supported

anurag1907

I am new user to fizz and My Mobile apps is saying application not supported  while trying to activate the internet I tried with ios and android both but nothing working please help .

while connecting to internet my internet is also not working .

Jess_i88b6

Hi @anurag1907

Are we talking about the app for the modem?

The app is not compatible with android 12, you can connect to the modem with the browser going to 192.168.0.1

If you talking about your mobile check this guide https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Gablav91

Welcome to Fizz. Please, contact Fizz on messenger! You will have a good service!

May you open a ticket on your Fizz account!

serpentin

Did you first setup the wifi ?

Otherwise try reseting your router. If you have Fizz one, there is a button in a hole at the back. Push it for 30 seconds I think.

anurag1907

@Jess_i88b6 yes app for modem i tried with ios with latest version 16.5.1 and android 13 . I am new user I am using coda 4068 modem

Jess_i88b6

You can use the browser, allow the modem 15 minutes before start the configuration, it will do some updates

Select the name of your Wi-Fi network from the list of networks available to your Wi-Fi enabled device and enter the password. Your Web browser will open*. You will be redirected to the "Easy Connect" interface. Follow the on-screen steps. *You may need to open your Web browser manually. 

To change the name of your network: 

• Open your browser and enter 192.168.0.1 in the address bar. 
• Use these credentials to connect: 

Username: cusadmin 

Password: password 

• Change the name of your network.  

*Why not take this opportunity to choose a new password in the Admin tab? This way, the administrative page of your modem will be adequately secured. Or else, the password will remain... password.  

Activate your modem (if applicable*)

• Log in to your Fizz account. 
• You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.  
• Activate your modem. It will then switch to the speed associated with your plan.  

1.  
2. *If an installation appointment with a technician was scheduled with your Home Internet order, this step does NOT apply to you. 

FizzyFizz JQMPM

Sorry I can't help you, I'm only a mobile user...

AK20230110

If nothing works, reset your modem and start from the beginning ( let the modem to do the updates like Jess said)

elena code xzi4t

Is this solved?