USA travel

ADO

Hello

If I change from the Canada plan to include USA, do I lose the GBs I currently have? It's for approx 2 months.

Thank you

Alan

AK20230110

Hello

It will became rolled over data, and will match your new plan ...

Rolled over data lasts for the two following payment cycles, even if you change your plan. It’s always used before your monthly data. So if you have rolled over data, you’ll use it up first and then move onto the data in your regular plan.

https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work

ADO

Thanks for your responses! You have answered my question !

Jess_i88b6

Hi @ADO

No you don't lose them

 

If you change your plan, your rolled-over data will match your new coverage. For example, if you switch from a Canada-US to a Canada plan, your rollover data will also switch to a Canada plan.

Source: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan#2

Do you have a VoLTE sim? https://fizz.ca/en/faq/why-volte-important

Do you have a certified VoLTE phone? https://fizz.ca/en/faq/compatible-devices

Can you try to make this test

• Disable the wifi
• make a call
• check if the signal stay in LTE during the call

If you phone will stay in LTE during the call, this means that you have a VoLTE Card and you have a certified phone, therefore, the phone can be used in the USA for calls

If you don't have VoLTE you will be able only to use data in the USA

Info on plan change https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan

Sébastien code ZXEL1

@ADO

you don't lose the data

Please note your new package takes effect after your billing cycle

Jess_i88b6

If you don't have the VoLTE SIM you can order for free from here https://zone.fizz.ca/dce/customer-ui-prod/simcard/free-order?step=quantity

ADO

Thank you all for your responses!