Hello, I've just received my new Sim card today. I am not able to access my data. It says, Sim 1 not provisioned?
Try to turn reboot the phone
the provision can take up to 2 hours
did you try to check the Apn configuration https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
if you check on your account from the web page, is the plan activated?
I am not sure. Right now it shows unlock my sim card
I've tried rebooting and turning it off completely. LTE+ just keeps on flashing on and off when I turned off my wifi
You can chat with Fizz on Messenger!
Did you check on your Fizz's account to see if the plan is activated on still pending activation?
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
Had the same issue... there is no way to solve it... you have to contact customer service and they will solve it for you quite quickly. Unfortunately the issue is on their side so there is no much you can do
have you tried removing the sim card is putting it back and restarting your phone
It happened to me, wait a few days and it should be back up.
@Brandon_1 , did Fizz solved your issue?