My credit card got blocked because of a Paypal Fraud
Hello, my credit card got blocked by the bank because of a Paypal fraud. Ill have more news towards the end of the week. I do not want to miss a payment. Can you please advise me. Thank you
Answers
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You can try to add a new card as payment method in your system account
To add a payment method.
To remove the credit card currently associated with your plan, you must first add a new credit card.
Log into your account.
Under My settings > Payment methods, click on Add a new payment method.
payment
IMPORTANT
When you enter the information for your payment method, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. Pay attention to the following items:
The name of the street (Ave, avenue)
Special works (Saint, St, Ste)
Hyphens
Spaces
Spelling
Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically.
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
You CANNOT use:
American Express (Amex), Dinners and others credit cards
A debit card (except a Debit Mastercard or Visa Debit card)
A foreign credit/debit card
Funds from your Fizz Wallet
Also contact support if you have completions...here's how to contact customer service
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You can try to use a prepaid card temporarily.
e.g. Vanilla Visa
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I dont have another credit card. I would have used my boyfriends card the time being that I receive another one but it is a different address. Please advise me.
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Your can try, like @Andrei_ref_R7VK1 suggested to buy a vanilla prepayed credit...
Only one-off payments are accepted with Vanilla prepaid cards.
https://fizz.ca/en/faq/what-payment-methods-can-i-use
Please contact the customer support service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
Or open a ticket yourself:
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Fizz accepts the Vanilla Visa!
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Do you have a card to add as other method of payment?
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Yes it should work.
Just enter Credit card owner information ( Owner CC Name and Owner CC address ) .
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How do I update my payment method or credit card information?
To associate a card with a plan.
Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a notification from us in your account, as well as a text or email based on your communication preferences.
You must add a new credit card before removing the one currently associated to your plan(s).
Any change to your payment methods must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy to be considered in time for the next payment.
In summary, a freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your payment method or plan.
Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically.
To add a payment method.
- To remove the credit card currently associated with your plan, you must first add a new credit card.
- Log into your account.
- Under My settings > Payment methods, click on Add a new payment method.
IMPORTANT
- When you enter the information for your payment method, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. Pay attention to the following items:
- The name of the street (Ave, avenue)
- Special works (Saint, St, Ste)
- Hyphens
- Spaces
- Spelling
- Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically
To associate a card with a plan.
- Log into your Fizz account.
- Select the plan you wish to associate with a new card.
- Click on Manage plan > Change my payment method
- Select the payment method with which you’d like this plan to be associated with.
If you have more than one Fizz plan, you must repeat these steps and associate the desired payment method with each of your plans.
Any issues?
- If you’re trying to add a payment method to your account, and a message appears informing you that you have reached the maximum number of attempts, contact our Customer Service team: log into your Fizz account and click on the chat bubble located in the bottom-right corner of this page.
To remove a payment method.
- Log into your account.
- Under My settings > Payment methods
- Important: you will not be able to remove your payment method if it’s associated with:
- An active plan. You must first add a new payment method and associate that new card with that plan.
- A return request for a phone, whether it’s a 15-day return or a warranty claim, that is still open. You must wait until your request is completed and closed.
source https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
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I bought a visa vanilla and changed the method of payment for my plans but im wondering what: only one-off payments are accepted with Vanilla prepaid cards
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good for a single payment, it has no direct debit, you have to start again for the next payment with a credit card. or repeat the same thing with another vanilla card
How to set up a one-time direct debit?
Not to be confused with the direct debit mandate allows you to set up a similar direct debit that will only be valid once for a specific amount.
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