Unable to add contacts in "Manage my Fizz contacts"

ygravel001

Hi there,

I'm trying to add my friend in "Manage my Fizz contacts", but it's not working, I get a message in Red saying "This member cannot be found.". My friend has been with Fizz for 2 months now.

Jess_i88b6

Hi @ygravel001

Ask your friend to very their privacy status

How to change your Fizz privacy settings:

1. Go to My Settings in your Fizz account.
2. Scroll to Settings.
3. Click on Privacy.
4. Here you can select one of three privacy options:

• Full Fizz Experience: By default, other users can search for you, add you as a contact and send you gifts.
• Private: You can receive gifts from everyone. You cannot be searched or added as a contact.
• Incognito: You do not accept gifts and cannot be added as a contact. You are incognito and cannot be found via search.

source: https://fizz.ca/en/faq/how-do-i-change-my-privacy-settings-inside-the-fizz-community

AK20230110

Unable to add contacts in "Manage my Fizz contacts"

ygravel001

Jul 17, 2023

Hi there,

I'm trying to add my friend in "Manage my Fizz contacts", but it's not working, I get a message in Red saying "This member cannot be found.". My friend has been with Fizz for 2 months now.

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Contact your friend, if they are in private mode it will not work...

Thanks, but I thing @Jess_i88b6 should have the 50 points...6.09pm

Sébastien code ZXEL1

tried in private mode or your friend is incognito or private

elena code xzi4t

Yes contact your friend ans ask him to change his preference

ygravel001

Thank you everyone.

Gablav91

Thanks for the answer!