Not yet delivered

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Sqna
Sqna Posts: 2 ✭✭
in My Mobile

9647220 my tracker ID. The package has been sitting in the truck for more than. Can you please find out how long + make sure it's not lost. Thanks!

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,293 ✭✭
    edited July 2023
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    Hi @Sqna

    we are users like you you need to contact the support to check with them. Here you can only check if it was shipped https://fizz.ca/en/faq/order-history, but if you click on the bubble in the right bottom you can chat with the support

  • AK20230110
    AK20230110 Posts: 4,221 ✭✭
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    @Sqna

    Hello,

    If you are expecting delivery of a Wi-Fi modem:  

    Delivery will be made to the home address associated with the Home Internet plan for which the modem was ordered.

    A person 18 years of age or older must be present when the package is delivered.  

    In all cases, the delivery company reserves the right not to complete the delivery if the conditions listed above are not met.

    Fizz cannot guarantee a specific delivery date. Source:👇

    https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    If in doubt you can always consult with the customer support: https://fizz.ca/en/support

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,029 ✭✭
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    we are users here, contact the green bubble support at the bottom right https://fizz.ca/en/support

  • Sqna
    Sqna Posts: 2 ✭✭
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    Thanks everyone

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,557 ✭✭
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    Unfortunately we don't have any more info about it... you're better off contacting customer support

  • Gablav91
    Gablav91 Posts: 1,078 ✭✭
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    You need to contact the support. Messenger is a good choice!

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