Is there a new modem firmware available or can I use a different modem alltogether ?

Delian

Hi there,

I think that there is an issue with my modem. Initially it works fine but with the time it starts dropping connection and takes longer and longer to re-establish connection. It gets fixed for awhile after I factory reset it but then starts deteriorating again.

Please help

Sébastien code ZXEL1

@Delian

no, it just has updates from time to time

Delian

Can I use a different type of modem then. This one is unreliable.

AK20230110

https://forum.fizz.ca/en/discussion/2642491/is-there-a-new-modem-firmware-available-or-can-i-use-a-different-modem-alltogether

Hello,

@Delian

The only option is the Fizz modem: Hitron CODA-4680 ( no other modem is available, yet )

You can maybe verify the solidity of the coaxial cable ( at both ends: securely tightened!? )

In the other hand, you can add your router ( if you think that helps )

Here is the procedure:👇

https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz

If in doubt you can always consult with the customer support: https://fizz.ca/en/support

elena code xzi4t

The firmware are pushed automatically