Activation pending
Hello, I received the modem today and did the required setup but the modem does not provide the speed I paid to have. In my profile, it is stuck at delivering the package but I should be at the activating step... How long do I need to wait? In the pamphlet, it says that once I receive the modem and proceed with the installation, I should be up and running in no time. This does not seem like it at all... How long does it take??
Best Answer
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Hi @hphilly
Did you received by mail?
If this is the case did you activate it?
Activate your modem (if applicable*)
Log in to your Fizz account.
You should see a tile with your order details in the Overview section. If not, go to My settings > Order history.
Activate your modem. It will then switch to the speed associated with your plan.
*If an installation appointment with a technician was scheduled with your Home Internet order, this step does NOT apply to you.
After that, turn off for a couple of minutes
You can chat in direct
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
- Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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Activate your modem.
Modem delivered by mail:
Instructions for activating your modem at the speed associated with your plan are included in your modem box, but here they are again in case your dog ate them:
- Log in to your Fizz account.
- You should see a tile with your order details in the Overview section. If not, go to My settings > Order history.
- Activate your modem. It will then switch to the speed associated with your plan.
IMPORTANT: Your payment cycle will start as soon as your modem is activated at full speed. If you do not do it yourself in your account, Fizz will activate it remotely three (3) days after its delivery date, whether you have installed it or not.
Modem delivered by a technician:
When a modem is delivered by a technician, it is automatically and immediately activated, and your payment cycle starts at that moment. You will be able to use your Home Internet service as soon as your installation is completed by you, or by the technician in the case of the VIP installation option.
How do I set up my Wi-Fi modem?
https://fizz.ca/en/faq/how-install-my-wi-fi-modem
if you have any problems contact bolle vert support at the bottom right https://fizz.ca/en/support
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It's perfect. I indeed missed that step. Now it is up and running! Thank you for the prompt help. Cheers! 😍
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Welcome to Fizz.
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