A technician is coming today
Best Answer
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You should put a note at your door.
It's useless to mention it her.
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Answers
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Some users reported that technician called/texted them in advance. In my case he just came without calling/texting me.
Unfortunately we are all users here and can just share our experience.
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Display a message with your phone number near the intercom is the best you can do.
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Hello,
Do not expect a call from the technician.
You can place a note on the window, hoping that he will see it (or that the note will still be there by the time the technician arrives! )
.....A adult (18+) needs to be present for the entire duration of the appointment.
A installation appointment can take as little as 5 minutes if everything looks good and the cable connection is functional. But keep in mind that it can take up to two (2) hours if work is required, or if you chose the VIP installation.
Your equipment should be easily accessible. Move ahead of time any furniture that may complicate things.
If you are a building tenant, have the owner’s written authorization beforehand should the technician need to drill, for example, a hole in an exterior wall. If the building owner is on-site, his verbal agreement will suffice
IMPORTANT: For multi-unit buildings, make sure you have access to the building's wiring room.
.....and this : Should the appointment with a technician not happen for whatever reason, check your emails. You’ll receive further instructions and next steps from Fizz 💚, right in your inbox.
To view, change or cancel an appointment
Your technician appointments are in your Fizz account. Simply log in and under My plans > Manage plan > Appointments You’ll be able to view, reschedule or cancel your appointment, even up until the moment when the technician is on route.
You can reschedule your appointment up to three (3) times. After that, your order will be cancelled, and you’ll have to start the process all over.
Good to know: Service calls (for repairs) do not appear in your account. Reach Fizz 💚 using the chat bubble to reschedule or cancel a service call.
If the appointment is a service call (for repairs)
A technician is sent to your address for a service call when your Home Internet service was diagnosed with a malfunction. After chatting with our Customer Service team, you’ll receive an email confirming the date and time slot for your appointment. Keep it for future reference because a service call does not appear in your Fizz account.
A service call is free of charge unless you are responsible for the source of the problem. For example, you modified the installation or one of your personal equipment is faulty. Adding or relocating an outlet may also involve fees, depending on the situation. Regardless, the technician will let you know on-site if any fees apply, and these fees will be automatically charged to the payment method associated with your Fizz account.
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
If in doubt you can always consult with the customer support: https://fizz.ca/en/support
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put a message on your door call me number xxx xxx xxxx broken intercom thank you
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The other users gave you a good piece of advice... just put a note on your door/intercom saying that the intercom is broken and with your phone number so that the technician can call you if needed
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